Why It Matters
My central conflict is: AI is 'fast' (efficient) but 'fake' (illegitimate). I need Suchman's framework to explain *why* some AI uses feel 'wrong'.
What To Learn
- Suchman (1995): Pragmatic (useful), Moral (right), and Cognitive (taken-for-granted) legitimacy.
- Strategic vs. Institutional Approaches: Do organizations 'manage' legitimacy or are they 'controlled' by it?
- Decoupling: The gap between formal policy ('No AI allowed') and actual practice ('Everyone uses it').